Find the right next step

Share details that help discovery, such as the general area, approximate time, item category, and a useful description. Keep at least one identifying detail private so it can support an ownership check later.

Create a found-item report without publishing sensitive details. Keep the item secure, respond carefully to claims, and choose an accountable public location for any handover.

No. ReturnHaven supports discovery and coordination, but cannot guarantee that an item will be found, returned, or successfully claimed.

Use private, item-specific evidence such as a detail not shown publicly, a matching receipt, a serial number, or another credible record. Do not publish sensitive evidence in the public case description.

Pause the handover. Compare the available private evidence carefully and use reporting or review channels when the claim remains disputed or unclear.

Prefer a public, well-lit, accountable location such as a staffed institution or security desk. Avoid isolated locations and do not proceed if the situation feels unsafe.

Avoid home addresses, private contact details, complete identity-document information, access codes, precise live locations, and the secret details you plan to use for ownership verification.

Use the reporting options available in the product where possible, or contact ReturnHaven with the case reference and a concise description. Do not include unnecessary sensitive information in email.

No. Contact the relevant emergency service or authority first when someone may be in immediate danger. ReturnHaven is not an emergency-response service.

Visit the Account Deletion page and follow the request instructions. Use the email address connected to your account whenever possible.

Email ReturnHaven with the subject “Privacy request” and explain what you need. We may need to verify your identity before acting on a request involving personal information.

Use a clear subject and include the relevant case reference, account email, and a concise explanation. Do not send passwords, access codes, or unrelated sensitive documents.