1. About These Terms
These Terms govern access to ReturnHaven, including its mobile applications, websites, APIs, communications, and related services (the Service).
In these Terms, ReturnHaven, we, us, and our refer to the operator identified above. You means the person using the Service or the organization that person is authorized to represent.
By creating an account or otherwise affirmatively accepting these Terms, you agree to them and to the documents incorporated by reference:
If you do not agree, do not create or use an account.
2. What ReturnHaven Does
ReturnHaven provides technology that helps people and participating organizations:
- publish information about lost or found property and missing persons
- discover potentially relevant posts and alerts
- submit claims, sightings, recovery leads, reports, and supporting evidence
- communicate about a possible recovery
- coordinate and record a handover
ReturnHaven hosts and organizes information submitted by users and identified partner accounts. Unless a post expressly says otherwise, ReturnHaven does not possess the listed property, author the post, verify every statement, determine legal ownership, investigate a disappearance, or guarantee recovery.
Search rankings, watch alerts, candidate suggestions, trust labels, institution status, and moderation states are product signals, not guarantees of identity, ownership, safety, accuracy, or official authority.
3. Not An Emergency Or Law-Enforcement Service
ReturnHaven is not an emergency service, law-enforcement agency, private investigator, legal adviser, insurer, escrow service, or official missing-person registry.
If someone is in immediate danger, a child or vulnerable person is missing, a crime may have occurred, or urgent intervention is needed, contact the appropriate police, emergency service, or competent authority. Do not delay an official report because information was posted on ReturnHaven.
4. Eligibility And Accounts
You must be at least 18 years old and have legal capacity to create and use a ReturnHaven account. People under 18 must not create an account. An adult may still submit a legitimate safety notice concerning a child, subject to the privacy and missing-person safeguards in these Terms.
You must:
- provide accurate registration and profile information
- maintain one honest identity and keep credentials secure
- promptly update material account information
- notify us if you believe your account has been compromised
- use social sign-in only for an identity you are authorized to access
You are responsible for activity performed through your account except where applicable law provides otherwise. You may not sell, transfer, impersonate, or misrepresent control of an account.
5. User Posts And Information
You retain ownership of content you submit. You grant ReturnHaven a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, format, display, distribute, and technically process that content only as reasonably necessary to operate, secure, improve, moderate, and promote the Service and help users locate people or property. This licence ends when the content is deleted after applicable retention periods, except for restricted copies lawfully retained for safety, disputes, legal obligations, backups, or enforcement.
You represent that:
- the information is truthful to the best of your knowledge
- you have the right or a legitimate safety reason to submit it
- it does not unlawfully violate another person's privacy, intellectual property, confidentiality, or other rights
- you have not intentionally exposed proof details that should remain private
- you will correct or remove materially inaccurate information
Public posts may be seen, saved, reshared, or captured by other people. Do not publish exact home addresses, full identity-document or payment-card numbers, passwords, access codes, full IMEI/serial numbers, private claim answers, or other information unnecessary for identification.
6. Missing-Person Content
Missing-person posts are high-sensitivity community notices. You may submit one only in good faith and with a legitimate safety purpose. Where reasonably possible, the person, parent, guardian, family, or responsible authority should know about or authorize the post.
Do not use this feature to locate someone for harassment, coercion, debt collection, surveillance, custody interference, retaliation, or any unlawful purpose. Do not publish unnecessary medical, family, school, home-address, or identity information, especially about a child or vulnerable person.
ReturnHaven may restrict details, request context, contact the poster, hide the post, or refer a serious concern to an appropriate authority where permitted or required. ReturnHaven does not promise continuous monitoring or an official investigation.
7. Claims, Recovery Leads, And Handovers
A claim, sighting, message, image, trust signal, or accepted recovery lead does not establish legal ownership. Posters and custodians must use reasonable care before releasing property. Claimants must provide honest, non-public proof and must not guess, pressure, threaten, or pay for information that should be used to verify ownership.
Users arrange meetings and handovers at their own judgment. Follow the Safety and Handover Guide, prefer a public or recognized partner location, tell someone you trust, and do not confront a person you suspect of theft or violence.
ReturnHaven may record workflow events and confirmations, but does not take custody of property or become a party to a handover unless a separate written agreement expressly says so.
8. Institutions And Community Partners
An institution or partner label means only the level of account or organization verification described in the Service at that time. It does not mean ReturnHaven guarantees every staff member, post, decision, item, or handover.
Institution operators must act within their authorization, protect private claim information, release property with reasonable care, and keep account access limited to appropriate staff. ReturnHaven may change or remove institution status when information becomes inaccurate or safety concerns arise.
9. Prohibited Conduct
You may not:
- post property you stole, unlawfully retained, or do not reasonably believe was lost or found as described
- make false claims, sightings, reports, evidence, or handover confirmations
- demand unlawful payment, ransom, advance fees, or credentials
- manipulate rewards, reputation, reporting thresholds, or watch alerts
- harass, threaten, discriminate against, stalk, exploit, or impersonate anyone
- expose private proof answers or sensitive personal information unnecessarily
- upload malware, automate abusive traffic, scrape private data, or interfere with security or availability
- evade a suspension, capability restriction, block, or moderation decision
- use the Service for unlawful surveillance, trafficking, fraud, or other crime
The Community Guidelines give practical examples and form part of these Terms.
10. Reports, Moderation, And Appeals
Users may report suspected abuse. Reports are signals, not proof, and report volume alone does not guarantee removal or account suspension. ReturnHaven may use automated thresholds to limit visibility pending review and may use authorized human reviewers for moderation and appeals.
We may refuse, restrict, label, hide, remove, preserve, or disclose content, and may restrict, suspend, or deactivate accounts, when reasonably necessary to:
- enforce these Terms or protect users
- investigate fraud, abuse, security incidents, or disputes
- respond to legal process or regulatory obligations
- protect the integrity or availability of the Service
Where appropriate, we may provide a reason and an appeal route. We may withhold internal notes, security signals, reporter identities, or information that could create further risk.
11. Notifications And Communications
We may send essential account, security, moderation, recovery, and service communications. You may control optional channels and promotional messages as the Service permits, but some essential notices cannot be disabled while the account remains active.
Delivery can be delayed or fail because of device, network, email, provider, or configuration conditions. Do not rely on a notification as the only way to respond to an emergency or protect property.
12. Payments And Rewards
Consumer payments, subscriptions, donation prompts, reward payouts, and paid recovery advantages are not part of the initial public Service. No user is entitled to payment merely for posting, finding, reporting, claiming, returning, or helping recover property unless separate written terms expressly create that entitlement.
We will update these Terms and provide any required disclosures before enabling a material payment or reward feature.
13. Third-Party Services
The Service may rely on hosting, storage, email, push-notification, authentication, mapping, or other providers. Their availability and separate terms may affect specific functions. ReturnHaven is responsible for its own obligations but does not control independent third-party services.
Links or routes to third-party content do not constitute an endorsement.
14. Intellectual Property
ReturnHaven's software, name, branding, designs, documentation, and non-user content are owned by or licensed to the operator and are protected by applicable law. These Terms grant only a limited, revocable, non-transferable right to use the Service for its intended purpose.
15. Service Availability And Disclaimers
We aim to operate a useful and safe service, but internet services and user-submitted information are not error-free. To the extent permitted by law, the Service is provided on an "as available" basis. We do not guarantee that:
- a post, user, institution, claimant, finder, or sighting is genuine
- an item belongs to the person claiming it
- alerts, search, matching, messages, or notifications find every relevant case
- content will remain continuously available or free from unauthorized copying
- a meeting or handover will be safe or successful
Nothing in these Terms excludes consumer guarantees, privacy duties, or other rights and liabilities that applicable law does not permit us to exclude.
16. Limitation Of Liability
To the maximum extent permitted by applicable law, ReturnHaven is not responsible for losses caused solely by user-submitted falsehoods, unauthorized user acts, off-platform dealings, ignored safety guidance, or events outside our reasonable control. ReturnHaven remains responsible where liability cannot lawfully be excluded, including for its own legally actionable conduct.
Nothing in these Terms limits or excludes liability where doing so would be unlawful.
17. Closing Or Restricting An Account
You may close your account through authenticated account settings. Closure deactivates access and removes your profile and personal posts from normal public APIs. It does not promise immediate physical deletion of records that must be temporarily retained for security, disputes, moderation, legal obligations, or backup expiry.
The Privacy Policy explains this boundary and how to make a separate privacy request concerning retained personal data.
We may restrict, suspend, or deactivate access under Section 10. Provisions that by their nature should survive closure, including ownership, lawful retention, disclaimers, and dispute terms, remain effective.
18. Changes To The Service Or Terms
We may update the Service and these Terms. We will identify the effective version and give appropriate notice of material changes. Where required, we will ask you to accept the new Terms before continued account use.
19. Governing Law And Complaints
These Terms are governed by the laws of the Federal Republic of Nigeria, subject to any mandatory rights that apply where you live.
Before starting formal proceedings, contact hindatech01@gmail.com with enough information for us to investigate. Nothing in this section prevents you from contacting a regulator, law-enforcement agency, emergency service, or court where you have that right.
A dispute that cannot be resolved informally may be brought before a court of competent jurisdiction in Nigeria.
20. Contact
Operator: HINDA TECH LTD Support: hindatech01@gmail.com Legal notices: hindatech01@gmail.com